Support Center
Find answers to common questions or get in touch with us
Frequently Asked Questions
Does ZoriaScan work offline?
Yes! ZoriaScan is designed to work 100% offline. All scanning, editing, OCR processing, and PDF creation happens directly on your device. No internet connection is required, and your documents never leave your phone unless you choose to share them.
How does OCR (text extraction) work?
OCR (Optical Character Recognition) analyzes your scanned document and extracts readable text. For best results, ensure good lighting and a clear, flat document. The extracted text can be copied to clipboard or saved. Note that OCR accuracy depends on image quality and font clarity — always verify important text manually.
What PDF quality options are available?
ZoriaScan offers multiple PDF quality settings to balance file size and clarity. Choose high quality for archival or printing purposes, medium for everyday use, or lower quality for quick sharing when file size matters. You can adjust these settings before exporting each PDF.
Where are my scanned files saved?
By default, scanned documents are saved in the app's internal storage. Exported PDFs can be saved to your Downloads folder or any location you choose when sharing. You can also access your scan history within the app to manage, re-edit, or delete previous scans.
Why does the app need camera and storage permissions?
Camera permission is required to scan documents and QR codes. The camera only activates when you initiate a scan.
Storage permission allows the app to save your scanned documents and PDFs to your device. Without this, you wouldn't be able to keep your scans.
We don't collect or transmit any data — these permissions are used solely for the app's core functionality.
How do I report a bug or request a feature?
We'd love to hear from you! Please email us at zoriasoft@proton.me with:
- A clear description of the bug or feature request
- Your device model and Android version
- Steps to reproduce (for bugs)
- Screenshots if helpful
We read every email and continuously work to improve ZoriaScan based on user feedback.
Can I scan multiple pages into one PDF?
Yes! ZoriaScan supports multi-page scanning. After scanning your first page, tap "Add Page" to continue scanning. You can reorder, delete, or re-scan individual pages before combining them into a single PDF document.
Is ZoriaScan free to use?
Yes, ZoriaScan is completely free with no ads, no subscriptions, and no hidden costs. All features are available to every user without any limitations.
Troubleshooting
Quick Fixes
If you're experiencing issues, try these steps:
- Restart the app — Close completely and reopen
- Check permissions — Ensure camera and storage access is granted in Settings
- Free up storage — Make sure you have enough space for new scans
- Update the app — Install the latest version from Google Play
- Clear app cache — Go to Settings → Apps → ZoriaScan → Clear Cache
- Improve scan quality — Use good lighting and keep documents flat
Contact Us
Email Support
Have a question or need help? We typically respond within 24-48 hours.
zoriasoft@proton.meApp Information
- App Name
- ZoriaScan
- Package ID
- com.zoriascan.app
- Developer
- ZoriaSoft
- Platform
- Android